Where's My Stuff?

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  1. Track Your Package After an order has shipped, many packages can be tracked. You can find tracking information in your order details. Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package ...
  2. Find a Missing Package That Shows as Delivered What to do if your package shows as delivered but you can't find it. If your tracking information shows that your package was delivered, but you can't find it: Look for a notice of attempted delivery Look around the delivery location for your package See if someone else accepted the ...
  3. Shipping Rates to Atlantic, Caribbean & Other Islands The cost to ship items from each product category to the Atlantic, Caribbean and other islands varies by item, shipment and shipping option.

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Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.


Frontend

  • Knowledge Base Hub - this is the place, where all categories and articles are listed. You can change URL of this page in Settings.

    • Example of Category Page - it contains all articles, that are assigned to this Category, along with short preview.
    • Example of Article Page - here you can see, how article is displayed, and how customers can rate and comment it. Note, that it can have more than one Category - they will be listed below contents.

    Backend

  • Categories - here you will find a list of all Categories, defined for your Knowledge Base.
    • Example of Root Category - there can be only one Category of this type per store, and it is the only one to have Storeview visibility filter.
    • Example of Regular Category - this is how regular Category should look like.
    • Use Add Root Category and Add Subcategory buttons to create your own Categories. Please, note - if you're trying to create a subcategory, make sure, that you had selected at the Tree side pane its parent.
  • Articles - here you will find a list of all articles, defined for your Knowledge Base.
  • Settings - toy with different configurations, and see how it can tune-up our extension.


    If you have more questions, please, refer to full documentation.

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