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  1. Return Items You Ordered You can return any items. When you return an item, you may see different return options depending on the seller, item, or reason for return. In retail, returning is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, ...

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Knowledge Base is an online store resource center, that answers customers’ most popular questions and covers most customers’ self-service features.


Frontend

  • Knowledge Base Hub - this is the place, where all categories and articles are listed. You can change URL of this page in Settings.

    • Example of Category Page - it contains all articles, that are assigned to this Category, along with short preview.
    • Example of Article Page - here you can see, how article is displayed, and how customers can rate and comment it. Note, that it can have more than one Category - they will be listed below contents.

    Backend

  • Categories - here you will find a list of all Categories, defined for your Knowledge Base.
    • Example of Root Category - there can be only one Category of this type per store, and it is the only one to have Storeview visibility filter.
    • Example of Regular Category - this is how regular Category should look like.
    • Use Add Root Category and Add Subcategory buttons to create your own Categories. Please, note - if you're trying to create a subcategory, make sure, that you had selected at the Tree side pane its parent.
  • Articles - here you will find a list of all articles, defined for your Knowledge Base.
  • Settings - toy with different configurations, and see how it can tune-up our extension.


    If you have more questions, please, refer to full documentation.

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