Return Items You Ordered

You can return any items. When you return an item, you may see different return options depending on the seller, item, or reason for return.

In retail, returning is the process of a customer taking previously purchased merchandise back to the retailer, and in turn, receiving a cash refund, exchange for another item (identical or different), or a store credit.

Many retailers will accept returns provided that the customer has a receipt as a proof of purchase, and that certain other conditions, which depend on the retailer's policies, are met. These may include the merchandise being in a certain condition (possibly being resellable), no more than a certain amount of time having passed since the purchase, or that identification be provided. In some cases, only exchanges or store credit are offered.

Some retailers charge a restocking fee for returned merchandise.

While retailers are not usually required to accept returns, laws in many places require retailers to post their return policy in a place where it would be visible to the customer prior to purchase.

In certain countries, such as Australia, consumer rights dictate that under certain situations consumers have a right to demand a refund.[3] These situations include sales that relied on misleading claims, defective goods, and undisclosed conditions of sale. There are various reasons why customers may wish to return merchandise. These include a change of one's mind, defectiveness of the merchandise, personal dissatisfaction, or a mistaken purchase of the wrong product.

For clothing, it may be a lack of a correct fit. Sometimes, there may be a manufacturer's recall in which the manufacturer has requested the merchandise be brought back to the store. Also, gift receipts are offered sometimes when an item is purchased for another person, and the recipient can exchange this item for another item of comparable value or store credit.

Categories: Returns & Replacements Returns Refunds Exchanges Managing Your Account Ordering
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